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Revised: 23 August 2018 (ID: 2018_08_23)

Privacy Notice for PIXPAX App, KODAKMOMENTS.COM, My KODAK MOMENTS App, KODAK Kiosk Connect App., KODAK MOMENTS HD App, KODAK Create App, KODAK Create Lite App, KODAK MOMENTS App and KODAK Photo Services fulfilment.

Kodak Alaris and its Affiliates (collectively “Kodak Alaris”) are committed to protecting your privacy online. Our pledge is to safeguard any personal information that you provide us, and to make certain we use this information only as you choose. If you are accessing our services from within the European Economic Area, they are provided by Kodak Alaris Limited; if you are accessing the services from outside the European Economic Area they are provided by Kodak Alaris, Inc. (each individually “Kodak Alaris”).

Scope of This Notice

The goal of this Privacy Notice is to advise you of how we use your personal information that we collect when you use the PIXPAX App, My KODAK MOMENTS App, the KODAK Kiosk Connect App, KODAK MOMENTS HD App, KODAK Create App, KODAK Create Lite App, the KODAK MOMENTS App (“the Alaris App or Alaris Apps”), the MKC app, the KODAKMOMENTS.COM web app, the Kodak Moment Apple TV app, or Partner applications that use KODAK Photo Services Fulfilment (“Partner App or Partner Apps”). This Privacy Notice also describes the choices you have regarding how this information is used.

How We Collect and Use Your Personal Information

Kodak Alaris' primary goals in collecting your personal information are to:

provide an enjoyable, personalised experience while using the Alaris Apps and Partner Apps, 

tailor our communications to match your interests, and 

facilitate the development of new products and services relevant to consumers like you

Here are the types of personal information we gather, and how we use it. 

1. Information Collected When You Install Alaris Apps

The Alaris Apps are mobile applications that help you create photo products from images accessible on your mobile device by submitting the images and other digital content to a Kodak Alaris server for fulfilment in-store, to a Kodak Alaris server for fulfilment at a central photo lab for products to be delivered to home, to a Kodak Picture kiosk, or to servers operated by Kodak Alaris and/or its service providers for storage and processing of your digital content to facilitate your use of our social features (such as sharing text and images with others). If you decide to download the Alaris Apps, then Kodak Alaris will collect, process and use your information in the ways described in this Notice. The Kodak Alaris Apps may need to make use of the following permissions of your mobile device:

APPLE iOS users


WINDOWS & WINDOWS Phone users:

2. Information Collected And Used When You Install Partner Apps

No information is collected by Kodak Alaris when you install a Partner app. Please refer to the individual Partner app’s privacy policy to determine what information the partner collects.

3. Information Collected And Used When You Create or Order a Photo Product Online

When you are in the process of working on a photo product in the prints workflow, the Alaris App is using a Kodak Alaris server. A Kodak Alaris session ID is stored locally on your mobile device so that you can continue working on photo products using the application. This information is deleted if you start the application again. Session information is deleted after the order has been placed.

When you are in the process of working on a photo product, the following information regarding each selected photo is also sent to Kodak Alaris: the photo image and its associated image tags that are contained in the image file. This information is temporarily stored at Kodak Alaris and then deleted after 2 days with no continued activity, or when you begin using the Alaris App again. When you print a photo product, this information is temporarily stored at Kodak Alaris to support your current order and to permit you to make a repeat future order. It is deleted after 30 days. When you store and share a photo product, this information is temporarily stored at Kodak Alaris and then deleted when you delete the photo product that you stored and shared.

When you submit for printing a photo product, the Alaris App may ask you for identification information. This data may include your first name, last name, telephone number, and e-mail address. This data will be associated with your photo product order and then deleted 6 months after the order is completed or cancelled.

When using Partner applications, Kodak Alaris collects the images, order information and data that may include your first name, last name, telephone number and e-mail address. This data will be associated with your photo product order and then deleted 6 months after the order is completed or cancelled.

4. Information Collected And Used When You Create an Account

Use of some of our services may require you to sign up for an Alaris Account, for example if you wish to use our social features. When you do, we may ask for personal information, such as your name, email address, telephone number or credit card. We might also ask you if you want to create a publicly visible profile, which may include your name and will permit you to designate which photos you want to share as well as any text you may add.

Some of our services may also permit you to set up an account using information you have stored in third party social media networks, for example, by linking your Facebook account to our services, which allows us to obtain information from your Facebook account such as your friends or contacts, profile picture, date of birth, gender, or other profile-related information and any other information you have opted to share with “everyone” on Facebook (or similar third party platform). The information we obtain from third party services depends on your account/privacy settings with those third parties and the third parties’ privacy policies, so be sure to check those policies and to adjust your settings to meet your preferences.

We use the information collected when you create an account to: 

provide you with and personalise our products and services

allow you to use the sharing functionality of our services (where available) and to interact with other users

enable you to choose which individuals you will allow to follow you (if you use any of our social features) and enable you to follow others

deal with your enquiries and requests

administer your order

provide you with information about our own products and services which we believe will be of interest to you, via e-mail and SMS (with your prior consent where required by applicable law).

5. Information Collected and Used When Using Our Social Features

Alaris Accounts may include social features that will permit you to share text and images with others. Such content can be deleted at any time by you. Content shared via these features will only be viewable to your followers. People can follow you in the following ways: (a) for accounts set to private mode, you will need to approve any requested followers or (b) if you do not have your account set to private mode, anybody who searches you by display name or email address will be able to follow you.


Followers will be able to view:

  1. Display name (usually First/Last name)

  2. Profile picture (if user selects one)

  3. Your followers and people you are following

  4. Your digital assets shared

  5. Followers will notsee email address, payment information and shipping addresses.

We will respect the choices you make to limit sharing or visibility settings in your Alaris Account, and you should carefully choose your privacy settings, including whether you allow for your Alaris Account to be visible to others.

If you decide to use our social features we will store and process your personal information in a cloud storage solution (including on servers operated by our third party service providers on our behalf), and we and our affiliated group companies will process and use your information to provide you with the requested services, and as necessary for technical operations, quality assurance or in connection with a customer support issue. While your information may be accessed for these purposes from countries not providing for the same level of protection as considered adequate in the European Union, we will implement appropriate safeguards to protect your personal information.

6. Information Alaris Apps Automatically Collect And How This Information Is Used

At installation time, you may be asked for your consent to track your usage of the Alaris App. This data will be recorded in the form of cookies and web beacons. We use Localytics, a web analysis service, to track your usage of the Alaris Apps. If you do not consent to using performance cookies for usage tracking, the analytics function will not collect information.

Cookies: Cookies are small pieces of information stored by the Alaris App in your mobile device for the purposes set out below.

Kodak Alaris “strictly necessary cookies” are used primarily as follows:

to manage and present site information and the pictures displayed on your computer;

to deliver information specific to your interests; and

to manage images associated with photo products like on a shopping basket screen.

Our Alaris Apps use Localytics, a web analysis service. If you have given your consent, Localytics uses “performance cookies,” which are text files placed on your mobile device, to help the Alaris App analyse how users use the Alaris App. The information generated by the cookie about your use of the Alaris App will be transmitted to and stored by Localytics on servers in the United States, a country which does not provide for the same level of data protection as considered adequate in the European Union. However, we have appropriate safeguards in place to ensure that Localytics will use this information only on behalf of Kodak Alaris, as the Alaris App operator, and only for the purpose of evaluating your use of the Alaris App, compiling reports on Alaris App activity, and providing other services to Kodak Alaris App relating to Alaris App activity and Internet usage.

Some Alaris Apps also use Fabric, a web analysis service from Twitter inc. that transmits information about your use of the app. Fabric collects information and statistics and crash data about from your use of the Alaris app. This information does not contain your personal information, and is used by us to improve the app.

You may prevent the use of Localytics and Fabric by unselecting the appropriate setting in the Alaris App’s setup screen.

Web Beacons: Alaris Apps also may place small "tracker gifs" or "beacons" on many of the screens in our Alaris App. With your consent, we use these beacons, in connection with cookies, to collect data on the usage of our Alaris Apps including but not limited to the date and time of your usage, the screens or functions used, the type of operating system (e.g., iOS or Android), and the domain name of the user's Internet service provider (e.g., Verizon). This information is collected about thousands of Alaris App uses and analysed as a whole. This information is useful in, for example, tracking the performance of our Alaris App.

7. Payment Information

If you purchase a product or service through the Alaris Apps, a third party payment processors (such as PayPal) may collect the billing and financial information they need to process the charges. This may include your postal address, email address and financial information. Our third party payment processors may share non-financial information with us related to your purchases, like your name, shipping address and items purchased in order to fulfil your order.

8. Sharing Your Information

Companies who work on our behalf: We contract with other companies to perform business support functions on our behalf, which may involve limited access to your personal information. We require these companies to use the information only to provide the contracted services; they are prohibited from transferring the information to another party except as needed to provide those services. Some examples of these business support functions include order fulfilment, coupon fulfilment, award and rebate fulfilments, customer survey execution; and information systems management. We also may make aggregate non-personal information available to select service providers.

Kodak Alaris' Affiliates: We may share your information with other companies within the Kodak Alaris group of companies for the purposes of processing, analysing or storing your personal information or otherwise as needed to provide our services to you, with the requirement that they not transfer your information to another party for marketing purposes, or use your information contrary to your expressed choices. Similarly, if one of our affiliates shares your information with us, we will not transfer your information to another party for marketing purposes or use your information contrary to your expressed choices.

Kodak Alaris App Partners: We may enter into agreements with Partner App providers to provide printing capabilities using our Photo Services Fulfilment network. These Partner Apps create photo products and use Kodak Photo Services to have photo products produced. These partners pass to us information needed to process the order; including name, address, phone number, email address, order assets and production information. In some cases our photo service may collect this information for the partner and pass it back to them. We may share your information with a partner, with the requirement that they not transfer your information to another party for marketing purposes, or use your information contrary to your expressed choices. Similarly, if one of our partners shares your information with us, we will not transfer your information to another party for marketing purposes or use your information contrary to your expressed choices. Please refer to the individual Partner app’s privacy policy for details.

Business Transfers: Kodak Alaris reserves the right to transfer your personal information in connection with the sale or transfer of all or a portion of our business or assets. If the business is sold or transferred, Kodak Alaris will transfer such information to the new business owner. In some cases, this may mean that the new organisation will not be able to continue providing to you the services or products that Kodak Alaris provided.

Law Enforcement: Kodak Alaris may disclose personal information to third parties without your consent for any of the following reasons: to comply with any law, regulation or court order, to cooperate with Government investigations, to help prevent fraud or to enforce or protect the rights of Kodak Alaris or its subsidiaries.

With Your Consent: In all other cases, Kodak Alaris will obtain your express consent before sharing your information with third parties. For example, Kodak Alaris may conduct a joint offer or contest with a third party and you will be asked whether your personal information should be shared with that third party.

Note that some of the affiliated group companies, service providers and other third parties identified above may be based in territories that are outside of the European Economic Area. However, where this is the case, we will take measures to ensure that your personal information is protected in accordance with this Privacy Notice and local applicable law.

9. Your Choices about Receiving Notification from us

When using a Kodak Alaris Photo Application or Partner Application, Kodak Alaris may send you e-mail or other notification about your orders and in response to your questions, or as otherwise required to handle the contractual relationship with you.

We may further decide to send you marketing e-mails and other notifications via your mobile device with information about products and services of the Kodak Alaris group that we believe will be of interest to you, but we will always obtain your prior consent to such types of communications where this required under applicable law. You may access the wording of the consent declarations you have made, if any, at any time by sending a respective request to the contact information provided under the "How to Reach Us" section below.

You can opt-out of receiving marketing communications at any time, and withdraw any marketing consent declaration given (if any) with effect for the future, by contacting us at the address indicated in the "How to Reach Us" section below or using the functionality offered in the last communication you received from us.

10. How You Can Remove Information

You can request Kodak Alaris to remove all your Alaris App data stored by Kodak Alaris by notifying our privacy office. See the “How to Reach Us” section below for details. Please refer to the individual Partner app’s privacy policy for details on how to have your data removed from Partner Apps.

Removed information may persist in our backup copies for up to 100 days.

11. Protecting Your Information

Kodak Alaris implements a variety of administrative, managerial, and technical security measures to help protect your personal information. Kodak Alaris has Internal Control Standards which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online.

Kodak Alaris employees are trained to understand and comply with these controls and we communicate our Privacy Notice, practices and guidelines to our employees. However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet. Please refer to the individual Partner app’s privacy policy for details on how they protect your information.

While we may, based on both our own international presence as well as that of our vendors, store and/or process your personal information in various countries, primarily the United States and the European Union.  We assure you that all facilities, systems, and networks we employ leverage appropriate information security and privacy safeguards and that your rights and associated legal remedies are always available regardless of your data’s location.

12. Keeping Your Information Accurate

You may send an e-mail to the address noted in the "How to Reach Us" section below to request a change to your information or a copy of the personal information we have collected about you online. To protect your privacy, proof of identity is required. Please refer to the individual Partner app’s privacy policy for details on how to correct information they may have.

13. Your Rights

In accordance with applicable law, you have the right to access and request information about the personal information stored by Kodak Alaris and, as appropriate, the right to have those data updated, rectified, exported and made available, or deleted or to object to its processing for legitimate reasons. You additionally have the right, to lodge a complaint with the appropriate supervisory authority. To exercise your rights, or in case you have any questions about the collection and use of your personal information under this Privacy Notice, please contact Kodak Alaris as indicated under the "How to Reach Us" section below.

14. How to Reach Us

If you need additional information regarding your privacy when using a Kodak Alaris application, partner application or website, please contact us by mail at:

Kodak Alaris Inc. 2400 Mt. Read Blvd, Rochester, NY 14615 
Attn: Data Privacy Office 


Kodak Moments Division, Kodak Alaris Limited, Hemel One, Boundary Way, Hemel Hempstead HP2 7YU, UK

Or contact us by email:


Kodak Alaris’ Data Privacy office will work with you to resolve any concerns you have about this Notice.

The Company complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. The Company has certified that it adheres to the Privacy Shield privacy principles based on Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. To learn more about the Privacy Shield program, and to view The Company's certification, please visit the Privacy Shield website

The Company also participates in the Direct Marketing Association Privacy Shield and Safe Harbor programs. Further information about their programs is available at In addition, consumers may register and/or otherwise contact the DMA Privacy Shield Line at:

DMA Privacy Shield Line 1615 L Street NW, Suite 1100 Washington, DC 20036

As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.

Kodak Alaris reserves the right to modify this Privacy Notice from time to time, by posting an update notice on the help pages.

© 2018 Kodak Alaris Inc. The Kodak and Kodak Moment trademarks and Kodak trade dress are used under licence from Eastman Kodak Company.

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